Technology in HoReCa branch evolves fast, form differ specialist solutions, such as cable TV, video monitoring, wireless and cable access to Internet and communication for convergent IP network.
Nowadays, a lot – if not all – of these services and applications are delivered via convergent IP infrastructure of cable and wireless networks (WLAN). Such convergence simplifies management in a significant way and lowers maintenance costs.
However, the real power of IP network is the possibility to integrate different services and functions through application, which results in new services that haven’t even been thought of before. For example, the knowledge of exact arrival date and hour of the customer, his name and status in loyalty program, as well as way of welcome and personalized treatment influences the guest’s feelings and encourages him to come back. It helps to create atmosphere where the customer feels he’s being treated individually, in a way that fits his specific needs and preferences, which translates into more stays, greater loyalty and more money spent with each stay.
Exemplary uses: